The Optus blackout explained: what’s a ‘deep network’ outage and what may have caused it?

- November 8, 2023 3 MIN READ

Optus customers woke up on Wednesday morning to find they were unable to get their social media fix, and they weren’t happy. Around 4am AEDT, customers started to report an inability to access both mobile and home internet services. Optus advised it was investigating the issue, with reports emerging around midday of some services coming… Read more »


Yeah, nah: Optus is down nationally – and six hours later, the telco still doesn’t know why

- November 8, 2023 2 MIN READ

More than 10 million Optus business and personal customers across Australia have lost communications on Wednesday morning across Australia, leaving them without internet access or the ability to make or receive calls, with several telcos using the Optus network also offline The problems, which are believed to have started around 4am, have effected everything from… Read more »

Cyber security

There are two critical questions in the Australian government’s discussion paper on improving cybersecurity

- March 3, 2023 3 MIN READ

The federal government is pursuing a new cybersecurity agenda in the wake of last year’s major cyber breaches with Optus and Medibank. “For businesses these days, cybersecurity is as important as having a lock on the door”, said Prime Minister Anthony Albanese in opening the government’s cybersecurity roundtable in Sydney on Monday. There, Minister for… Read more »

Cyber security

The government is making regulatory changes in response to the Optus data breach, but legislative reform still needed

- October 7, 2022 2 MIN READ

In response to Australia’s biggest ever data breach, the federal government will temporarily suspend regulations that stop telcos sharing customer information with third parties. It’s a necessary step to deal with the threat of identify theft faced by 10 million current and former Optus customers. It will allow Optus to work with banks and government… Read more »

Cyber security

The Optus hacker says they deleted the stolen data, but here’s what experts want you to know

- September 29, 2022 4 MIN READ

Shortly after Australian telecommunications company Optus announced the identity data of millions of customers had been stolen, a person claiming to be the hacker announced they would delete the data for US$1 million. When Optus didn’t pay, the purported hacker published 10,000 stolen records and threatened to release ten thousand more every day until the… Read more »

Cyber security

Everything that’s wrong with how Optus announced its massive data breach

- September 26, 2022 2 MIN READ

Optus fears data on up to 9.8 million of its customers has been accessed in a sophisticated cyberattack – including, for some customers, passport and drivers licence details, as well as phone numbers, dates of birth and email addresses. It made the announcement through the media, in the middle of Thursday’s national day of mourning… Read more »


Optus is planning to buy teclo Amaysim for $250 million

- November 2, 2020 < 1 MIN READ

ASX-listed Amaysim Australia Ltd is offloading another part of its business, hoping to sell its mobile venture to long-term  wholesale partner, Optus Mobile for $250 million in cash. The deal follows the sale last month of its power provider, Click Energy, to AGL for A$115 million, and would bring an end to business just a… Read more »