Hands up if you’ve ever cursed, mocked or yelled at a chatbot. No surprise if you have. Those automated “helpers” – supposedly designed to make customer service smarter, faster and more efficient – can certainly be a source of frustration for sentient beings. Interactions with chatbots have become increasingly common in our daily lives. But… Read more »
For nib, the development of the AI solution was done hand in hand with the frontline staff whose jobs one might assume it could put in jeopardy.
Douugh has landed a partnership with Mastercard that will allow it to roll out a ‘smart’ bank account linked to a Mastercard debit card in the US.
Clevertar was born out of research at Flinders University, investigating the use of embodied virtual agents to influence and interact with people.
Member-owned banking and financial services provider Credit Union Australia (CUA) has partnered with Sydney-based Flamingo AI to conduct a pilot of a new chatbot across its health insurance arm.
With consumers time-poor, the aim is for Cove to deliver “the most intuitive mobile experience of any insurer in the world”.