In the first of a three-part series, I explore key areas for innovation in 2021 From remote working to a brave new world of digital healthcare, 2020 was another year where the impossible became possible through rapid advancements in technology. Necessity spurred tech companies to fast-track plans and use technology to solve problems that were… Read more »
Historically most businesses have been either outside sales businesses with an army of people selling face to face, or inside sales business that sell remotely. The idea of reaching customers remotely is nothing new. The origins of inside sales date back to the 1950s when businesses were using telemarketing. But inside sales has evolved beyond… Read more »
As part of our summer series looking back on an extraordinary year and the one ahead, we asked Right Click Capital Partner Benjamin Chong about the good, the bad and what he learnt this year, his summer plans and for suggestions on what to read when he gets a chance to catch his breath. Here’s… Read more »
Nothing excites investors and markets more than an emerging technology predicted to transform the way we live and work. Cloud accounting, NFC payments, mobile phones and social networking have all been this transformational force. Others have been hailed as the next big thing, to then plateau abruptly, or even fade into obscurity. Amazon’s Kindle is… Read more »
There is a myth about great ideas. It is the fallacy that a winning idea simply sells itself to investors and lenders without too much effort. But what actually matters most is a founder’s ability to take an idea and mould it into a value proposition that is compelling to parties who have capital to… Read more »
How to make an as-a-service business model work. It’s a question that is often pondered by founders. Why is evolving a business model so fraught with difficulty? And why is it often the case that second and third waves of startups with the same idea or technology have a better success rate than previous ones?… Read more »
This is the second part in a three-part series on startup growth by venture capital investor Benjamin Chong. Part 1 is here & part 3 will be published next week. Growth marketing has forever changed the way that successful startups approach marketing. It was reportedly made famous by Facebook, who were one of the first… Read more »
Startup metrics can be complex and overwhelming for founders, and many have a single-minded focus on revenue. But while revenue can tell a story of sales and success, this in isolation is not the most insightful number that a business reports. Instead it is unit economics that has the power to simplify the way… Read more »
According to the proverb, first impressions are the most lasting. But for new customers if that first experience isn’t a good one, the impression may last longer than the relationship with the vendor. In the US, research found that one third of customers will move to a competitor after just one instance of bad service.… Read more »
A growing number of start-ups are accessing venture debt to fund the growth of their business. With the primary appeal of limiting equity dilution, it’s easy to see why founders might jump on board the venture debt train. But venture debt has been linked to a number of collapsing startups both here and in… Read more »
Most founders are born optimists. Such optimism spurs entrepreneurs to leave the security of their guaranteed salary and abandon four weeks of annual leave and 10 days sick leave to chase a dream of being their own boss and building an empire. Because the odds of success are not exactly compelling, a realist might… Read more »
While thousands of Australian school students took to the streets to demand urgent action against “climate wrecking” projects using fossil fuels, BHP executives on the other side of the world are preparing for a showdown of their own. The world’s largest miner will try to convince shareholders that its climate change plans are an… Read more »
From co-founder break-ups to startup burn-out, the path of the founder can be fraught with stress. A study conducted by American researcher Michael Freeman suggests that even before founders set-up shop they have a pre-existing vulnerability to stress. His 2015 study of 242 entrepreneurs found that a higher proportion of founders reported a lifetime history… Read more »
When founders are pitching for venture capital investment, the topic of exit strategies is often raised as founders are eager to provide reassurance that they have their sights on a liquidity event that will deliver a return to their investors. But VCs are much less interested in the end goal than founders might think.… Read more »
Founders regularly ask me about the metrics that truly matter to venture capital (VC) investors. Although there are a number of metrics that are standard across all startups, there are many tools that can be used to measure performance. In the early due diligence stages VCs will often look at the big picture –… Read more »
The lessons from Uber, Ola and rideshare’s disruption is that in the end, the consumer still pays 
Unicorn dehorned: Nasdaq-listed Brisbane EV charging venture Tritium collapses into receivership 
Here are the finalists in Fintech Australia’s 2024 Finnies awards 
Atlassian cofounder Scott Farquhar steps down as co-CEO 
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