Other

Your Web Conferencing Checklist

- December 5, 2012 3 MIN READ

The use of web conferencing as an online collaboration tool has sky-rocketed over the last 12 months. Organisations are now running business meetings, sales presentations and educational programs all with a simple click of their mouse. While the benefits are obvious, it’s important, that as a web conferencing user you understand the technology you’re using as well as the pros and cons that come along with it.

Other

Is Customer Service … Just Dead?

- September 14, 2012 2 MIN READ

As the CEO of a number of successful start-ups both here and abroad, most recently Redback Conferencing, a leader in video and web conferencing, there’s one thing I have learnt. Superior Customer Service is one of the most effective things you can do to drive revenues. Word of mouth is incredibly powerful and it’s your job to ensure that your customers, suppliers and even competitors experience exceptional customer service through each and every interaction they have with your organisation.