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Telecommunications Industry Ombudsman says small business cops it hardest when problems arise with telcos

- September 24, 2021 3 MIN READ

Complaints about telecommunications providers declined last year for the third year in a row – but a surge in complaints from small businesses suggests that Australia’s telecommunications providers are still falling short of their promises of improved customer service. Phone and Internet-related complaints declined 6.1% during the 2020-21 financial year, according to the Telecommunications Industry… Read more »