The Optus blackout explained: what’s a ‘deep network’ outage and what may have caused it?

- November 8, 2023 3 MIN READ

Optus customers woke up on Wednesday morning to find they were unable to get their social media fix, and they weren’t happy. Around 4am AEDT, customers started to report an inability to access both mobile and home internet services. Optus advised it was investigating the issue, with reports emerging around midday of some services coming… Read more »


Yeah, nah: Optus is down nationally – and six hours later, the telco still doesn’t know why

- November 8, 2023 2 MIN READ

More than 10 million Optus business and personal customers across Australia have lost communications on Wednesday morning across Australia, leaving them without internet access or the ability to make or receive calls, with several telcos using the Optus network also offline The problems, which are believed to have started around 4am, have effected everything from… Read more »

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Other tech

Telecommunications Industry Ombudsman says small business cops it hardest when problems arise with telcos

- September 24, 2021 3 MIN READ

Complaints about telecommunications providers declined last year for the third year in a row – but a surge in complaints from small businesses suggests that Australia’s telecommunications providers are still falling short of their promises of improved customer service. Phone and Internet-related complaints declined 6.1% during the 2020-21 financial year, according to the Telecommunications Industry… Read more »