Is Customer Service … Just Dead?

- September 14, 2012 2 MIN READ

As the CEO of a number of successful start-ups both here and abroad, most recently Redback Conferencing, a leader in video and web conferencing, there’s one thing I have learnt. Superior Customer Service is one of the most effective things you can do to drive revenues. Word of mouth is incredibly powerful and it’s your job to ensure that your customers, suppliers and even competitors experience exceptional customer service through each and every interaction they have with your organisation.