According to the proverb, first impressions are the most lasting. But for new customers if that first experience isn’t a good one, the impression may last longer than the relationship with the vendor. In the US, research found that one third of customers will move to a competitor after just one instance of bad service.… Read more »
Research shows onboarding programs, when done well, can significantly increase employee retention and productivity – but it’s also just the right thing to do.
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