onboarding

Opinion

BEN CHONG: Why onboarding is critical if you want to keep your customers

Simon Thomsen - February 5, 2020 4 MIN READ

According to the proverb, first impressions are the most lasting. But for new customers if that first experience isn’t a good one, the impression may last longer than the relationship with the vendor. In the US, research found that one third of customers will move to a competitor after just one instance of bad service.… Read more »

Prospa

Insights

11 questions for a successful employee onboarding program

Ted Tencza - December 21, 2018 5 MIN READ

Research shows onboarding programs, when done well, can significantly increase employee retention and productivity – but it’s also just the right thing to do.