Profiles
How health insurer nib worked with its contact centre to develop chatbot ‘nibby’
For nib, the development of the AI solution was done hand in hand with the frontline staff whose jobs one might assume it could put in jeopardy.
News & Analysis
Health insurers nib, Bupa, and HBF band together to expand healthcare provider review platform Whitecoat
Health insurance providers nib, Bupa, and HBF have announced they are banding together to expand Whitecoat, a platform allowing consumers to search for and review healthcare providers.
