Tortoise
News & Analysis

Telstra is refunding $25 million to 49,000 NBN customers who couldn’t get the broadband speeds they were promised

- July 7, 2021 2 MIN READ

Telstra will refund more than 49,000 customers around $50 million after Australia’s largest telco failed to tell them they had internet plans that physically could not deliver the NBN internet speeds they were paying for in another embarrassing failure of the NBN. But the refunds are only occurring following intervention by the Australian Communications and Media… Read more »

News & Analysis

The ACCC is taking on Google, accusing the tech giant of misleading consumers about combining their personal data

- July 27, 2020 3 MIN READ

Google has been accused of misleading consumers over the use of their data from using the internet, with consumer watchdog the Australian Competition and Consumer Commission (ACCC) launching legal action against the tech giant. The ACCC alleges Google failed to properly inform consumers, and did not gain their explicit informed consent, about its move in… Read more »

News & Analysis

Tradie marketplace Service Seeking cops $600,000 fine over customer ‘reviews’ written buy the businesses

- July 22, 2020 2 MIN READ

Reviews pre-written by companies and emailed to customers to endorse as a testimonial have cost online tradie marketplace Service Seeking $600,000 following legal action by the competition watchdog the Australian Competition and Consumer Commission (ACCC). The Federal Court hit Service Seeking Pty Ltd with $600,000 in penalties for making false or misleading representations regarding business… Read more »