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Tweeting Consumers happier than Facebookers

- May 14, 2013 2 MIN READ

Australian consumers are more critical of companies on Facebook than on Twitter, according to new data from customer service comparison site ServiceRage. ServiceRage tracks customer feedback, via social media, to 66 Australian banks, general insurers, energy companies and health insurers. Last week, ServiceRage added public posts to the companies’ Facebook pages to its long-term analysis of consumer tweets.

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Feedback: Making the Positives Work for You!

- October 9, 2012 2 MIN READ

Sue Taylor, founder and owner of Global Sanctuary Photography, recently came number one on the list of Top 100 Australian Businesses by ServiceSeeking.com.au. According to her, great service providers are those that go the extra mile and really think about how the customer feels. She recommends asking yourself the following three questions: