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empathy

Elon Musk
Opinion

Temu Tony Stark is too rich to feel empathy for your problems

John Birmingham - March 28, 2025 3 MIN READ

“Empathy is for losers”, says the guy whose lack of empathy has lost him about 250 billion dollars in the last couple of weeks. Sorry, make that $260 billion… $270 billion… No, wait. $280 billion… Well, I could go on, just like the sell-off in Tesla shares. Elon Musk, the self-driving car crash in human… Read more »

service design
Advice

Don’t spend $2 million on a new app without knowing what your customer truly wants

Damian Kernahan - December 6, 2018 3 MIN READ

Organisations are more interested in investing in shiny new tech than addressing the core incompetencies in their business model and service delivery.

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