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The 5 Keys to Get your Customers Raving About You!

- June 22, 2012 2 MIN READ

Last week I was waiting for a parcel to be delivered by a freight company. After 7 calls, what felt like ‘endless hours’ spent on hold, five promises that it will arrive ‘tomorrow’, it finally made it what feels like years later (it probably only was a couple of days)! This made me think about customer service and how important it is no matter how big or small the business.