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News & Analysis

Digital transformation and trust among the biggest fears keeping Australian business leaders up at night

Gina Baldassarre - December 5, 2018 2 MIN READ

Digital transformation and innovation and disruption are the two big fears keeping Australian business leaders up at night, a survey has found.

Insights

Customer lifetime value is broken, but here’s how to fix it

Nathan Kinch - March 16, 2016 5 MIN READ

The model through which we calculate customer lifetime value (LTV) is broken. I don’t mean mechanically broken – the maths works out just fine – I mean principally broken.

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