Insights

How using a contact centre can make your startup seem bigger, more professional and help you ride the business cycle

- May 6, 2020 3 MIN READ

Been hearing plenty about how ‘customer experience’ has become make or break for businesses – before the COVID-19 crisis began hijacking the headlines, that is? You’re not alone. Customer experience (CX) – commonly defined as the sum total of interactions between an organisation and its customers over the lifetime of their dealings – is now… Read more »