Tortoise
News & Analysis

Telstra is refunding $25 million to 49,000 NBN customers who couldn’t get the broadband speeds they were promised

- July 7, 2021 2 MIN READ

Telstra will refund more than 49,000 customers around $50 million after Australia’s largest telco failed to tell them they had internet plans that physically could not deliver the NBN internet speeds they were paying for in another embarrassing failure of the NBN. But the refunds are only occurring following intervention by the Australian Communications and Media… Read more »

News & Analysis

The Coalition government’s signature NBN strategy is causing the biggest problems for users, the ACCC finds

- February 12, 2020 2 MIN READ

Fibre-to-the-node (FTTN), the key broadband delivery method instigated by former communications minister Malcolm Turnbull in the Coalition government’s NBN policy, is failing to deliver for around a quarter of users, the latest review of broadband speeds by consumer watchdog the ACCC has found. The latest Measuring Broadband Australia report – the eight by the Australian… Read more »