artificial intelligence advertising
AI/Machine Learning

The real reason retailers are replacing staff with AI bots is not because they’re cheaper, but for customer data

- May 7, 2024 4 MIN READ

You might have seen viral videos of Wendy’s drive-thru customers in the United States ordering their fast food from the firm’s generative AI bot Wendy’s FreshAI. Most show a very human-like transaction punctuated with cries of amazement at how fast, accurate and polite the system is. While the system and others like it are in… Read more »