Denmark has many great exports. My personal favourites would have to be Manchester United goalkeeping legend Peter Schmeichel, rockabilly-metal band Volbeat, Carlsberg and the country’s multi-platform customer support and service desk management solution. Of course, I’m talking about Zendesk.
Founded in 2007 by Mikkel Svane with the help of enlisted developer Alex Ahassipour and designer Morten Primdahl, it took only two years before the company received funding in the States which opened the door to a massive expansion which now has the company’s 250 employees occupying offices in not only Denmark, but the United States, United Kingdom and Australia.
Zendesk’s Australian office opened in September 2011 and has gone on to sign up over 1,500 local companies, in addition to the 23,000 companies worldwide that entrust Zendesk with their customers.
These include big names such as Vodafone, 20th Century Fox, L’Oreal, Tumblr, Groupon, Yammer and locally names such as REA, the NSW Government and most recently Cotton On.
The company essentially provides customer support software-as-a-service (SaaS) for customers and customer service teams as well as analytics for managers. Think self-service support, online help requests, ticketing systems, collaborative service tools and customer satisfaction performance metrics, delivered on multiple platforms.
The chief of local operations, Michael Hansen, was quoted in Computerworld recently, reflecting an ambitious growth strategy. “We’re going to double everything here in Australia, double the customers, double the development centre, double our revenue.”
Melbourne entrepreneurs and start-up hopefuls will have the opportunity to hear the Zendesk story, get inspired and ask questions of founder and CEO Mikkel Svane, when he takes part in a fireside chat at Startup Grind in March.
The Grind’s Chris Joannou agrees. “It is very impressive to see someone of the calibre of Mikkel Svane talking at Startup Grind in Melbourne but it is not surprising. I think the best entrepreneurs out there have an inherent need to give back. In this case we are fortunate to be on the receiving end. It will be an amazing story.”
What: Startup Grind Melbourne fireside chat with Mikkel Svane (followed by networking drinks)
When: Thursday 14 March, 2013 @ 6pm
Cost: $20 (pizza, beer and soft-drinks provided)