Commitment and Delivery

- July 17, 2011 2 MIN READ

What happens when an employee, business partner or stakeholder makes a commitment, then doesn’t deliver on that commitment? Shit hits the fan – that’s what happens.

Of course it can work in reverse and it might be the boss who is not following through on their commitments, which then leads to a lack of trust and engagement within the work place. So what exactly qualifies as a commitment? Is it ok to break a commitment? and what are the consequences of not following through for internal and external stakeholders of your business?

For me personally, a commitment in business is a professional promise, it is saying to another “This is what I am going to do for you” and then that is exactly what happens. When committing to something you NEVER use the word TRY. For starters TRY is a non-action word, it is vague and as a manager I feel very uncomfortable if a staff member is going to “try” and meet their budget that month or “try” to get a time conscious project finished by the deadline. I have made a rule within my business that the word try is not to be used when speaking internally or externally to customers. Black and White communication creates less problems for you in the long run especially when starting a business up.

As a manager / employer / founder it is your responsibility to lead by example, if you say you are going to do something, then bloody well do it – if you don’t you lose respect, you lose credibility and you become known for your excuses.  If you are not going to Deliver on something make sure that is communicated well before the fact, staff and customers appreciate up front honesty as opposed to the run around.

What are you committing to do in your business this week?