On this episode, Gina and Tricia discuss online retail. We had a chat to Anna Lee, the chief operating officer at online fashion retailer, The Iconic. The business was launched in Australia in 2011 through Rocket Internet and is now a giant locally, with CEO Patrick Schmidt saying earlier this year that the company expects… Read more »
Aussie businesses registered to sell on Amazon’s Australian Marketplace will be able to access Fulfilment by Amazon (FBA) from today.
Member-owned banking and financial services provider Credit Union Australia (CUA) has partnered with Sydney-based Flamingo AI to conduct a pilot of a new chatbot across its health insurance arm.
UK fintech startup truRating has secured a further $16.5 million in funding, following its Australian launch in February this year. The funding will be used to excel the company’s expansion into global markets and develop new customer-driven technologies.
Canity is an online staff training platform for businesses looking to improve their customer service
Forget taking staff away from the desks to sit in a stuffy room for an entire day in the hopes of teaching them something new. Canity’s platform is focused on flexibility, allowing staff to watch short training videos, take quizzes, and participate in discussions online when they have a spare moment in order to learn skills across areas such as sales, phones, retail, and email.
Waiting on hold after calling a customer service centre has long been a part of everyday life, but Sydney-based startup Give Me Human doesn’t think it has to be. At the very least, it believes consumers shouldn’t have to wait so long.
Customer service employees are some of the most abused staff in your organisation. But, it’s not just your organisation – it’s any organisation. They are expected to do the impossible.
I constantly meet people who have had the same idea for an original business in their head for years and are yet to even begin making it a reality. More often than not, these people will tell me that I am smart enough to come up with a great product and I shouldn’t be in a “me too” business like an Online Marketing Agency.
Live Chat Monitoring is not trying to reinvent the wheel, rather they are improving on an existing business market and the product that it relies upon. What their company sells is outsourced 24/7 live chat monitoring for customers, consumers and business websites.
Not too long ago Mikey De Wildt created a wordpress plugin as a bit of a side gig to work on at night when he got home from his role as an engineer and it wasn’t long before the Wordpress Backup to Dropbox plugin had over 740,000 downloads from around the world. It was the issues that came with servicing this base of customers that was inspiration for his new venture Influx.
Right from the outset, we knew we wanted to take a different approach to other consultancies. Consulting firms can be a black box, with consultants wanting to hold to as much of their intellectual property and insights as they can so you need to hire them time and again. But at Chamonix, we took a distinct approach.
In just 15 months since its launch, Health.com.au has experience phenomenal growth. Their disruptive approach to product, process and service has seen the company sign up over 40,000 members and deliver revenues of AUD$46M in their first year of operation.
In the early stages of a startup, customer validation is essential. But many businesses overlook the importance of addressing customer feedback.